The purpose of this Privacy Policy is to inform data subjects about the collection and processing of personal data provided by customers or users through the website www.havaianas-store.com (hereinafter, the “Website”).
The Website is owned by ALPARGATAS EUROPE S.L.U., with registered office at Avenida Arroyo del Santo, 4 bis, 28042 Madrid, with Spanish Tax Identification Number B85358596, which is responsible for the collection and processing of your personal data (hereinafter, “ALPARGATAS”).
ALPARGATAS informs you that the personal data you provide us as a result of i) browsing the Website, ii) queries you make through any of the means indicated in the “Contact Us” section of the Website, as well as queries related to the management of your subscription to our newsletter and/or the sending of commercial communications, and/or iii) the request or purchase of any product, or any transaction or operation you carry out through the Website, will be processed for the following purposes:
Manage any situation within the pre-contractual and/or contractual framework in order to:
– Identify you and, where appropriate, assist and manage your registration.
– Contact you and answer any questions you may have. In this case, we may send you an email to complete the registration process.
– Carry out all necessary actions and procedures related to your purchase.
– Carry out all necessary procedures if you have any type of pre-contractual or contractual relationship.
– Carry out all necessary procedures so you can enjoy our promotions and discounts.
– Send you an email informing you of the status of your shopping cart.
– Recording our telephone conversation to clarify details and for internal training and customer service quality control purposes. When you wish to make a payment by phone, we do not record the part of the conversation that includes your bank account number, security code, or payment card details.
– Request your banking information in exceptional cases when you have requested cancellation of your order and it is no longer possible to refund the corresponding amount using the same means you used when placing the order.
Conduct usability and quality analyses to improve our services in order to:
– Develop statistical profiles.
– To learn your opinion and conduct surveys about our products, services, and your relationship with ALPARGATAS if you have given us your consent.
Carry out marketing actions, subject to your consent, to:
– Send you information, by any means, about Havaianas brand products, activities, and promotions.
– Send you personalized and enhanced Havaianas brand product offers, promotions, and promotions through automated profiling.
– Send you our newsletter periodically.
– Keep your Havaianas product wish list active.
– Send you notifications when a product is in stock.
Carry out Human Resources actions, when the processing of your personal data is necessary and subject to your explicit consent where appropriate, in order to:
– Forward your data to our Human Resources department to process your job application submitted through the Website.
– Complete all necessary procedures so you can benefit from the privileges of our loyalty program, if you request it.
The legal basis on which we process your personal data is as follows:
– The execution of the contract you accept when you register and make a purchase.
– Freely granted consent, for the purpose of managing your requests and/or inquiries, including questions, inquiries, and/or complaints, managing registration and cancellation, sending commercial communications about products and services, and enabling you to enjoy our services or features. Although you can withdraw your consent at any time, we will not be able to respond to your inquiries without it. This will not affect the legality of any processing previously carried out.
– Legitimate interest to conduct satisfaction surveys and monitor user use of the computer systems through which the services are offered.
The data provided will be retained for the time necessary to ensure compliance with ALPARGATAS’s legal obligations, including:
– For processing activities based on user consent, personal data will be retained until the user withdraws the consent granted.
– For activities based on ALPARGATAS’s legitimate interest, personal data will be retained until the user objects to the processing activity.
– For processing based on the contractual relationship established with the purchase of our products, personal data will be retained for the duration of the obligations or responsibilities arising from such provision.
In any case, once you withdraw your consent or object to the processing activity, the data will be blocked as appropriate and retained until the expiration of the legal blocking periods related to the responsibilities to which ALPARGATAS is subject.
To determine the appropriate retention period for your personal data, ALPARGATAS will consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether ALPARGATAS can achieve those purposes through other means, in addition to applicable legal, regulatory, tax, accounting, or other requirements.
We inform you that your personal data may be shared with other companies in the ALPARGATAS Group, as well as with our subsidiaries and franchisees located within the European Economic Area, for the purpose of providing services related to your purchase and the delivery of products.
In this regard, ALPARGATAS has adopted all necessary legal measures to ensure that data transfers to these countries are secure and in compliance with applicable regulations.
In addition, your data may be accessed by service providers or suppliers with whom we have signed respective agreements when they need to have access to such data to preserve the relationship of ALPARGATAS with its customers. In any case, the necessary legal and organizational measures will be taken to ensure the security and access to the data.
ALPARGATAS has implemented the necessary technical and organizational security measures to ensure the security of your personal data and prevent its alteration, loss and unauthorized processing and/or access, given the state of technology, the nature of the data stored and the risks to which they are exposed, either by human action or the physical and natural environment.
Any processing related to the services of this Website is carried out only by designated data processing personnel or personnel involved in maintenance operations.
You must notify ALPARGATAS of any change in the data you have provided and, in any case, you will be responsible at all times for the truthfulness and accuracy of such data.
In accordance with data protection regulations, you have the right to:
– Right of access. You have the right to obtain confirmation as to whether or not personal data is being processed and, if so, access to such data and to information about the purposes of the processing, the categories of personal data concerned, the recipients to whom the personal data is disclosed and the intended period for which the personal data will be stored, among other information.
– Right to rectification of inaccurate personal data. You have the right to obtain the rectification of inaccurate personal data concerning you.
– Right to data portability. You have the right to receive personal data concerning you, in a structured, commonly used and electronically readable format, as well as to share such data with another data controller, without hindrance, in the cases provided for in the regulations.
– Withdraw consent. You may withdraw consent at any time, without prejudice to the lawfulness of the processing previously performed.
– Right to object to a processing activity based on legitimate interests.
– The right to delete personal data concerning you, when the data is no longer necessary for the purposes for which it was collected.
– The right to obtain the restriction of the processing of personal data, which will then only be processed for the establishment, exercise or defense of legal claims.
The aforementioned rights may be exercised by sending a written communication to the following e-mail address dataprotection@alpargatas.com.
We inform you that ALPARGATAS will deal with the right exercised within one month from the date of receipt of the request. This period may be extended to two months, taking into account the complexity and number of requests, in which case the interested party will be notified.
In addition, you may lodge a complaint in relation to the processing of personal data with the competent supervisory authority, when you consider that your rights under the applicable regulations have been infringed.
We inform you that, although no international transfer is foreseen, the provision of services by ALPARGATAS to its customers may be associated with implicit international data transfers. If this is the case, such transfers will be regulated in accordance with the provisions of current legislation on data protection, as indicated by such third parties.
In the event that you include personal data related to another person, you must, prior to the inclusion or communication of such data, inform such persons of the content of this Privacy Policy. In any case, you guarantee that you have obtained the prior consent of these third parties for the communication of your personal data to ALPARGATAS.
ALPARGATAS reserves the right to modify and/or update this privacy policy at any time to adapt it to the applicable legislation. In any case, the new policy will be published on this Website and will remain available to users and visitors at all times. We recommend that you regularly review the Website to ensure that you are aware of any changes.
